Frequently Asked Questions

That's the number one thing we hear, and it comes down to one thing: who's in your building. Most companies rotate whoever's cheapest that week, so quality resets every time a new face shows up. We assign one crew to your building and keep it there. Same people, same day, following a written checklist — so month six looks like week one.

You text a person who knows your account, and you hear back within 2 hours. No ticket system, no call center, no runaround. We'd rather you tell us than quietly start shopping for someone else — so we make it easy to reach us and fast to fix.

Our own people. Every cleaner is a W-2 employee on our payroll who's passed a background check and trained the same way. We never hand your keys to a subcontractor we found last week. We're a small crew of up to twelve, so we know every person on your account by name.

Because paying our own trained, insured people costs more than grabbing whoever's available. The cheapest bid usually wins with a low number, then makes it back by cutting corners and rotating staff — which is how you ended up here reading this. We're rarely the cheapest. We're usually the last cleaning company you'll have to hire.

Yes — weekly, bi-weekly, or monthly, built around how your building actually runs. Every contract comes with a written scope so you know exactly what gets done each visit, and nothing gets added to your bill without a conversation first.

The whole DMV, within about 25 miles of Washington DC — all of DC, Montgomery and Prince George's Counties, Arlington, Alexandria, Fairfax, and the communities around them. See the full coverage area.

For a one-time reset or something urgent, we can often get a crew out in 24–48 hours. For recurring service, we usually start within a week — after we've walked the building and agreed on the checklist.

Yes. The crew shows up with everything — commercial-grade products, tools, and gear. In medical spaces we use hospital-grade disinfectants that meet OSHA and CDC guidelines. You don't have to stock a closet for us.

Yes — licensed, bonded, and insured, with general liability and workers' comp. If someone gets hurt in your building, it's on our policy, not your books. That's the point of hiring a real company instead of a guy with a van.

VCT, hardwood, ceramic and porcelain tile, concrete, carpet, and natural stone — strip and wax, buffing, deep extraction, refinishing, and restoration. Floors are expensive to replace, so we treat them like the investment they are.

Easiest way is to tell us about your building online, or call (240) 695-4415 or email hello@divinecleaningdc.com. We'll come walk the space and get you a clear number — usually within a day.